Dear Blockbuster,
Thank you so much for taking a few moments to address my concern about the functionality of your website. I really appreciated your quick1 response2. I realize that you have chosen to develop your website to work with only one browser3 for a reason4. Kudos to your development team for being so diligently single-minded in their task.
I also appreciated the opportunity you provided for me to rate your customer service by means of a short survey. I felt strongly about my responses5 to your survey. I am confident the information I provided will assist in your efforts of improving customer service6.
Sincerely,
Satisfied Customer
1hasty
2about how I should use the only browser you support
3Internet Explorer
4it was easier to launch the browser that came with the operating system than to download a standards-compliant browser. Plus you saved all that downloading time.
5all five of them, plus you didn't have any of those pesky "text fields" where I would have to put in something freeform and thoughtful
6by getting the guy who answered my question fired because he was only doing what he was told*.
*reply quickly, not accurately; choose a word from the question/problem and make up a solution/answer around that word - in this case "browser"; assume the customer is actually a monkey or infant who accidentally got ahold of the keyboard and went nuts; etc.
Nov.21.05 at 10:43 PM
ron writes:
Blockbuster still sucks.
Do you use Firefox?
You know, I would use Firefox except for one thing: if you click in the address bar to highlight your current address and then try to click and drag to select just one part of the address (like the part that isn't www or .???) it won't let you and the entire address remains highlighted.
IE performs this function effectively, so that is why I still use it.
I also hate tabbed browsing.
AND I hate the Firefox logo because it looks like a russian space fox bursting into flames as it re-enters the Earth's atmosphere after a failed mission.
Cole writes:
I just use Safari. I'm too lazy to try Firefox againÐ I hear you on the tabbed browsing.
Dan writes:
Ron,
You may want to check the setting for
http://kb.mozillazine.org/Firefox_:_FAQs_:_About:config_Entries#Browser..2A
I LOVE tabbed browsing, btw.
Dan Maxwell writes:
Damn, I screwed that up by enclosing the 'name' in tag type brackets! It should read as follows...
You may want to check the setting for [browser.urlbar.clickSelectsAll] by entering about:config in the Firefox address bar.
http://kb.mozillazine.org/Firefox_:_FAQs_:_About:config_Entries#Browser..2A
I LOVE tabbed browsing, btw.
phil writes:
I love tabbed browsing. I love IE. Hence, I use Avant.
athena writes:
i LOVE firefox. I hate IE. I LOVE tabbed browsing. I HATE a million IE windows all over the place. I HATE Blockbuster. I LOVE our local video... and hollywood $1 coupons. :) Did you send your dis-satisfaction letter (I know you have in the past :)? If so I'm interested to see how/if they respond.
diane writes:
I understand your feelings about tabbed browsing Ron, but you are wrong.
I felt the same way at first, I think just because it is a new thing to get used to, but after you're used to it you won't want to go back to the caveman days of non-tabbed browsing. I find it really annoying to have window after window open, especially if I'm only going to look at the new window for a moment - like when people link in blogs.
The thing that I like about Firefox is that is it really configurable, and the thing that I don't like about Firefox is that it is really configurable. My browser at work behaves slightly differently than here at home, but I don't usually have time to try to figure out how to "fix it" when I'm at work. (Which in itself is ironic, since my job is about fixing things for everyone else)
diane writes:
Oh yeah, I don't have that problem with the URL bar. I can select part of the address with no problem, maybe it's the version? I am still using version 1.0 PR at home, and something a little newer at work.
Ron writes:
I like to alt-tab between my windows, and sometime look at multiple pages at the same time and make them different sizes and such. Tabs also take up more screen real estate. So there.
Did you just imply that I am a caveman? That hurts my one feeling. :(
athena writes:
I have a solution if the versioning doesn't solve it :) You can copy your firefox profile folder from whichever behavior you prefer (work or home) and copy it over the profile folder of the other...and that should do the trick. :)